Alberta College of Social Workers

Crisis Worker

Morley   |      September 28, 2017 12:00

Category:     SW Dip, BSW
Closing Date:     12/28/2017
Employer:     Stoney Tribal Administration-Eagle's Nest Family Shelter
Title:     Crisis Worker
Address:      P.O Box
City:     Morley
Date Posted:     09/28/2017
Salary:     Commensurate with education

Eagle’s Nest Stoney Family Shelter (Eagle’s Nest) is an organization with a mission to provide immediate response to victims of family violence in the form of safe shelter, food, clothing, childcare and individual and group counselling. Eagle’s Nest supports the self-worth of clients and ensures that all clients are cared for in a way that respects human worth and dignity. Eagle’s Nest believes that all people have a right to live free from actual or threatened violence and abuse.


The common purpose of all employees of Eagle’s Nest includes a responsibility to embrace the mission and beliefs and to respect the dignity and confidentiality of clients. Employees are expected to work professionally, adhere to the Stoney Tribal Administration Staff Regulations and Eagle’s Nest Stoney Family Shelter Policies and Procedures. All employees are expected to contribute to a positive and supportive workplace environment, take accountability for one’s practice and employ collaboration and thoughtfulness in decision making.



Qualifications:     Ideal Candidate:

For this role we are seeking candidates who have a post-secondary diploma in Social Work with three years previous related experience. You will be the a great fit if you have an understanding of the importance of confidentiality, can provide non-judgmental emotional and empathetic support to clients, have strong counselling and crisis intervention skills combined with a sensitivity to the needs of women and children in crisis.
Listed below are further skills needed:

• Excellent organization skills and excellent written and verbal communication skills
• Good computer skills, adaptable to new programs
• Group facilitation skills
• Strong ability to maintain clear boundaries
• Knowledge of Stoney family culture and values
• Knowledge of community resources available for clients
• Knowledge of the dynamics of family violence
• Sensitive to the needs of women and children in crisis
• Understanding of issues of mental health, poverty, and addictions
• Self-awareness and a positive outlook
• Willingness to participate in professional development, self-reflection, and continued growth
• Ability to work in a team environment as well as independently
*** Due to the sensitive nature of this role, you will be required to undergo a pre-employment security screening and must possess a valid driver’s license with access to a reliable vehicle. • Ability to work shift work
• Must have reliable vehicle and valid driver’s license
• Must be chemical and substance free
• Must be able to abide by STA Staff Regulations, Eagle’s Nest Policies, and a strict Confidentiality agreement
• First Aide / CPR certificate an asset
• ASIST Suicide Intervention training an asset
Description:     Tasks, Duties and Responsibilities:

• Responses to the demands for emergency drop ins, crisis intervention, crisis phone calls, assessment and referrals
• Assesses the service needs of clients seeking assistance using the appropriate tools
• Completes shelter intakes and danger assessments for clients who wish to access services
• Develops safety plans with callers and residents
• Supports shelter clients with counselling, safety planning, case planning and community information and referrals as needed
• Develops goals and intervention plans with residents
• Creates case management plans with all clients
• Maintains up to date notes and documentation for client contact consistent with agency polices and standards. Maintains records, statistics and data collection as required
• Provides non-judgmental emotional support to clients
• Meets with clients on a daily basis to discuss their needs and concerns
• Interacts with clients on a continuous basis
• Liaises with different agencies, if required to support the client
• Advocates for and assists clients to work with appropriate agencies
• Facilitates in house workshops with clients
• Conducts daily group sessions with clients
• Alerts supervisor and other counsellors when a security alert is necessary
• Coordinates and oversees and coordinates daily activity within the shelter
• Ensures the physical needs of food, shelter and safety are provided for the women and children admitted into Eagle’s Nest
• Orientates new residents by providing a tour of the facility, reviewing house rules and available services in the shelter and encourages the use of the programs offered
• Ensures the safety of clients and staff by screening telephone calls and persons who enter into the shelter
• Ensures that medical information is documented and information is given to appropriate staff, such as giving dietary information to cook
• Ensures clients have the necessary medical treatment if necessary
• Maintains and documents secure storage and handling of prescribed and non-prescribed medications are stored in a locked cabinet
• Ensures that nutritious meals are provided for the clients in the absence of a cook
• Performs house security checks
• Transports clients to and from the shelter for important appointment when a driver is not available
• Maintains cleanliness of shelter, including laundry duties as required
• Ensures up to date knowledge of resource available for clients
• Ensures the confidentiality of all activities and clients within the shelter are respected and upheld
• Is aware of policies, procedures, mandates, mission and philosophy and how they should be implemented and adhered to
• Participates in staff meetings and trainings as required, in fundraising and awareness activities in supervision, annual performance review and organization planning
• Performs other related duties as assigned by the Director
Please forward your resume to:     Interested Applicants may apply to:
C/O Tribal Common Human Resources - Stoney Tribal Administration
Fax: 403.881.2677 or Email:
We thank all interested applicants, however, only those who meet requirements will be contacted for an interview