Alberta College of Social Workers

Case Manager - Community Housing Program

Calgary   |      November 10, 2017 12:00

Category:     BSW
Closing Date:     11/24/2017
Employer:     Discovery House Family Violence Prevention Society
Title:     Case Manager - Community Housing Program
Address:      Box 85058, Albert Park PO
City:     Calgary
Date Posted:     11/10/2017
Salary:     Offers a Competitive Salary

REPORTS TO:   Case Management Team Lead

TERMS OF EMPLOYMENT:  Full time- permanent

ANTICIPATED START DATE: As soon as possible

CLOSING DATE: November 24, 2017



Discovery House is a trusted, dynamic Calgary agency devoted to the safety and well-being of women with children leaving domestic violence. We offer stability, hope and opportunity through long-term residential and individualized community support which result in healthier families and stronger communities.


All employees have a responsibility to carry out the vision, mission, and values of Discovery House while adhering to all Agency policies and procedures.  Paramount to this responsibility is demonstrating a ‘client-focused’ approach to all aspects of Discovery House operations and a willingness to cooperate with all Discovery House staff and volunteers in translating these emphases into the planning and delivery of all programs and services.


Reporting to the Case Management Team Lead, the Case Manager is required to focus on a family’s practical needs through identifying, sourcing and coordinating services, and by offering systems navigation, connecting the families to the long-term community supports they identify as being most important to them.


A bachelor’s degree in a human services field is preferred, but a combination of education and experience will be considered
A minimum of a diploma in a Human Services field is required
Registration with professional discipline preferred
Case management and/or outreach experience required
Understanding of crisis management and supportive counseling
Understanding of the intersection between domestic violence, poverty and homelessness
Understanding of the Housing First model
Understanding of Harm Reduction
Knowledge of trauma informed practice
Ability to work independently and as part of a team
Ability to multi-task and work in fast paced environment
Creative problem solving skills
Experience working with diverse communities
First Aid/CPR desirable
Valid driver’s license and reliable vehicle required

The duties of a Case Manager include, but are not limited to:

Completing a thorough assessment of the client’s needs that will identify any barriers to maintaining safe and stable housing as well as any additional service needs of the family
Provide Intensive Case Management services to clients.
Developing an individualized family action plan for wrap-around service needs in collaboration with the client family and the case management team, including the mental health specialist, the child and youth support specialist and the housing liaison
Coordinating and monitoring wrap-around service planning for the client family
Supporting the client family to navigate systems
Advocating on behalf of the client family
Providing information about and/or referrals to appropriate community agencies and resources
Collaborating with community agencies and partners regarding the needs of the client family
Creating PowerPoint presentations of subjects related to domestic violence and presenting them to groups or staff or clients.
Maintaining accurate documentation in client files
Please forward your resume to:     Please submit your resume and cover letter to or fax to 403-670-0475. We thank all applicants, however, only those selected for an interview will be contacted.

Discovery House is a committed equal opportunity employer.