Alberta College of Social Workers

Family Support Worker, Ubuntu CSD

Edmonton   |      May 16, 2018 12:00

Category:     SW Dip, BSW, RSW
Closing Date:     06/01/2018
Employer:     Boyle Street Community Services
Title:     Family Support Worker, Ubuntu CSD
Address:      14023 Victoria Trail
City:     Edmonton
Date Posted:     05/16/2018
Salary:     $46 995-$55 282/year


Connecting children and families through shared humanity

The Ubuntu CSD (Collaborative Service Delivery) Program, is an innovative approach to child and family support which leverages a network of partner agencies and Children’s Services to create customized support for children, youth, and families in North East Edmonton.

Ubuntu offers a continuum of culturally aligned, community-based, family and child centered services. Collectively, with Boyle Street as the lead agency, Ubuntu is one point of access to a streamlined set of services that leverages the expertise of five networks to meet the needs of our families, children, and youth. Entitled the C5 (Collaborative Five) – Ubuntu works collaboratively with Boyle Street Community Services, Bent Arrow Traditional Healing Society, Edmonton Mennonite Centre for Newcomers, Norwood Child and Family Resource Centre, and Terra Centre for Teen Parents.

This position is based out of the C5’s North East Hub – 14023 Victoria Trail.

Boyle Street Community Services offers an attractive benefits package after successful completion of probationary period.  Professional development is provided and required in the development of the Family Support Workers.


The Ubuntu CSD (Collaborative Service Delivery) Program is seeking a Family Support Worker; an integral role in our team, responsible for working with families to coordinate services and build relationships to achieve family goals.  The Family Support Worker works directly with children and families in North East Edmonton in a shared practice model with partner agencies and Children’s Services.

Hours of work include evenings and weekends to meet the needs of the families.

Qualifications:     Education:
Social Work Diploma/Degree (Preferably a Registered Member of the Alberta College of Social Workers), or diploma/degree in related field. Candidates with extensive relevant experience will also be considered

Skills, Aptitudes, and Abilities:
Ability to work in a fast paced, ever changing, often demanding, sometimes traumatizing environment
Able to work collaboratively and effectively as a team as well as independently
Strong relationship building skills
Flexible and adaptable to change
Ability to take risks and work creatively in pursuit of innovation and positive outcomes for families
Collaborative, reflective, and strength-based approach to practice
Excellent communication skills, including written and verbal, and the ability to facilitate information exchange in an accurate and timely manner
Ability to work with children and families from a range of cultures, additional languages to English would be an asset
Understanding of early child development
Ability to have difficult but respectful and ultimately constructive conversations with team members
Ability to maintain boundaries

Experience and Knowledge:
Three or more years working with families and experience conducting home visits and case management
Understanding of Child and Family Services and guiding legislation
Knowledge of and experience with Aboriginal and multicultural communities is essential, particularly how they have been affected by the child welfare system
Experience working with partnerships and across sectors
Knowledge of and experience working with local community resources in North East Edmonton
Knowledge of Early Childhood Development, Toxic Stress, and the Social Determinants of Health
An understanding of poverty, racism, and marginalization and how and why it impacts those we serve
An understanding of, and preferably experience with, the principles of Wraparound and Signs of Safety models
Valid driver’s license and reliable vehicle, please note that transporting families in personal vehicle is required including some highway driving
Criminal Record Check, Child Welfare Information System check, and Drivers Abstract completed within 6 months is required by start date (Note: Processing times may take several weeks to complete these checks)
Description:     Work in collaboration with family members, Child and Family Services Assessors and Caseworkers, as well as partnering community agencies to develop one service plan for the family
Collaboratively design the service plan to include tasks assigned to specific individuals to work towards specific goals that relate to the safety of children, with an intentional consideration on Ubuntu’s four pillars (children, family, community, and culture)
Focus time spent with family (whether a formal meeting, driving to appointments, and/or phone and text coordination and check-ins) with the intention of working towards reaching the service plan goals
Coordinate and attend monthly service team meetings with all the service providers and natural supports involved
Locate and connect family members to community resources, especially within the C5 partnership and North East Edmonton
Role modelling healthy boundaries and relationships with family members and collaborative community partners
Build positive relationships with children, families, the North East Child and Family Services Neighborhood Office staff, and multi-disciplinary partners to better support families
Contribute to a positive team environment by demonstrating the values of accountability, respect, and creativity
Advocate on behalf of families, and teach self-advocacy
Responsible for on-call services on a rotational basis
Maintain accurate records, files, and documentation to track outcomes
Please forward your resume to:     Please email your resume and cover letter to: Please include Ubuntu Family Support Worker in the subject line on the email. Please indicate in your cover letter how you heard about the position.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.