Alberta College of Social Workers

Follow-Up Support Worker (Homeward Bound Program)

Edmonton   |      June 08, 2018 12:00

Category:     SW Dip, BSW
Closing Date:     07/06/2018
Employer:     YMCA of Northern Alberta
Title:     Follow-Up Support Worker (Homeward Bound Program)
Address:      200, 10211 105 Street
City:     Edmonton
Date Posted:     06/08/2018
Salary:     Commensurate with education

Bill Rees YMCA has the following full-time position available:


Follow-Up Support Worker (Homeward Bound Program)


The YMCA is a charitable, mission-based organization dedicated to the development of thousands of people in spirit, mind and body. The YMCA of Northern Alberta is seeking a motivated individual that will effectively plan, implement, and support the execution of the Housing First Philosophy program to individuals, couples and families who are chronically homeless with multiple barriers and high needs. At all times this individual will demonstrate excellent interpersonal and communication skills with vulnerable populations who face housing insecurity and related challenges.


Qualifications:     Education/Certifications/Credentials/Professional Registration
College Diploma or University Degree in Human Services or equivalent.
Standard First Aid, CPR-Level C, and WHMIS Certification.
Successful candidates will be required to provide a current and satisfactory Police Information Check including a Vulnerable Sector Search.
Non-Violent Crisis Intervention and Suicide Intervention Certification preferred.
Valid driver’s license and access to a reliable vehicle is required.
Registered Social Worker preferred.
Description:     Key Responsibilities:

Plan and implement programs within YMCA guidelines and contracted performance measures.
Recruit, assess, select, train/orient, support and follow-up with program participants. Visit participants weekly to support them in maintaining their housing, improve life skills and build connection to their community.
Develop, monitor and evaluate Individual Action Plans (IAPs) with all participants and collaborate with participants to achieve their goals.
Provide individual supportive counselling and advocacy, facilitate appropriate community service linkages and alternate housing placements, provide feedback to participants and communicate progress of the participants within the team and to relevant 3rd parties, as appropriate.
Develop and maintain appropriate program administration systems: maintain accurate and current participant and program records; participate in annual record audits; collect statistical information and outcome data; complete monthly activity reports and additional administrative duties as required. Establish effective community relations relevant to the program and market and promote programs to achieve programmatic and financial targets. Maintain contact with potential and current internal and external referral sources.
Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values and the YMCA programs and services.


Two (2) years of related work experience preferred.
Working in a team environment with cultural groups, high needs and marginalized populations.  
Working with persons who are homeless facing barriers that may include mental health and addictions.
Excellent oral and written communication, interpersonal and team skills.
Excellent organizational and time management skills.
Working knowledge of the Housing First model, group facilitation, individual assessment, program planning and promotion, outcome evaluation, marketing and public relations.
Beginner knowledge in supportive counselling skills.
Knowledge of related community, education, youth and human services resources.
Sensitivity and demonstrated knowledge of dealing with the needs of participants from different cultural and racial backgrounds.
Working knowledge of Microsoft Office and Windows.

Please forward your resume to:     Send your resume and cover letter to :

Applications will remain open until a suitable candidate is found.
The YMCA of Northern Alberta is an inclusive charity that values diversity.